Ryan Knight Payments
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Pubs · Restaurants · Cafés · Hospitality

Is your card payment setup still right for your venue?

In hospitality, taking payment is part of service. A free 15-minute review looks at what card payments actually cost you, how well the setup holds up when the room is full, and whether your current arrangement still fits how you trade.

  • Free 15-minute review
  • No obligation to switch
  • Independent consultancy working with Dojo
Book a 15-minute review Send a statement

Free · No obligation · No pressure to switch

The review

What gets looked at

A worthwhile review goes beyond the transaction rate and considers how payment fits into service, reporting and cash flow.

  • Total cost of taking payment

    Transaction rates, authorisation fees, terminal hire, monthly account and PCI charges brought together into one honest figure.

  • Queue and table workflow

    Counter, bar, table or delivery hand-off. Where payment happens shapes whether portable terminals genuinely help or simply add hardware.

  • Busy-period reliability

    How terminals connect across the building and behave at the busiest sessions, not on a quiet afternoon.

  • Settlement

    When takings arrive in the account, and how that lines up with supplier payments, stock orders and wages.

  • Integration and reporting

    Whether payments can sit alongside your till, booking or ordering system, and how clearly daily takings report back.

  • Contract position

    Minimum term, end date and notice period, so you know where you stand before deciding anything.

Why hospitality setups drift out of date

Venues change faster than their payment arrangements. A café that added evening covers, a pub that started doing food, or a restaurant that took on a second room will often still be running the terminals and the agreement chosen years earlier for a different operation.

The cost side is rarely one number. Card mix varies with your customers, and the monthly fixed charges — terminal hire, account and PCI lines — can quietly account for a meaningful share of what you pay. Seeing all of it together is usually more useful than comparing headline percentages.

Service matters too. When a terminal is slow to connect at the table or a member of staff has to walk back to a till point, that is a real cost even though it never appears on a statement. Those practical points are part of an honest review.

Ryan is an independent payments consultant working with Dojo. The aim is a clear view of where you stand now, with any recommendation based on your own figures.

“If staying with your current provider makes more sense, I'll tell you.” — Ryan Knight

Next step

Two easy ways to get a straight answer

Book a short conversation, or send a recent merchant statement and Ryan will come back to you with a plain-English summary.

Book a 15-minute review

A short, no-obligation conversation at a time that suits you.

Choose a time
07479 861836 ryan.knight@dojo.co.uk

Send a statement

Send a recent merchant statement and Ryan can review the rates, fees, contract position and overall payment setup. No obligation to switch.

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Ryan Knight Payments Ltd will use the information you provide to respond to your enquiry and provide the payment review or information you request. If you send a merchant statement it is used only to review your payment costs. Enquiry records are ordinarily kept for up to 24 months after our last contact. See our Privacy Policy for your rights and how to contact us.

Hospitality FAQs

Frequently asked questions

Ryan looks at a recent merchant statement together with how service actually runs — counter, table, bar or delivery hand-off — and sets out the total cost of taking payment, the practical fit of your terminals, and your contract position.

Often, yes, but it depends on the room. Table payment can reduce queueing at a till point and keep staff on the floor. Ryan can talk through portable and countertop options and what each would mean for your service pattern.

Yes. Reliability under load is a fair thing to assess — how terminals connect, how they fall back between Wi-Fi and mobile data, and whether the current setup copes with your busiest sessions rather than an average Tuesday.

Dojo publishes over 600 EPOS integrations. Ryan can check whether your specific till, booking or ordering system is on that list rather than assuming it is.

How tips are taken and reported is part of how the setup works day to day, so it is worth raising during the review. How they are then distributed to staff is a payroll and employment matter, not something the payment provider decides for you.

Settlement timing varies by provider and agreement. It matters in hospitality because supplier payments and wages are often tight against the week's takings, so the review makes your current timing clear.

No. The review is there to give you a clear picture. If your existing arrangement already suits the business, Ryan will say so — there is no obligation to switch.

Explore further

Book a 15-minute review Send a statement

Ryan Knight Payments Ltd is an independent payments consultancy working with Dojo payment solutions.